For schedules and route information, Dial A Ride (curb to curb) service, fare and pass information, lost and found items, travel training, suggestions, comments, and complaints:
First Transit staff participate in Passenger Appreciation Night at the Elmira Jackals

C TRAN Customer Service Department: (607) 734-5211

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

FAX Number: (607) 734-5207



For employment and advertising opportunities
1201 Clemens Center Parkway, Elmira, NY 14901
Monday - Friday, 8:00 AM - 5:00 PM

C TRAN Administrative Office: (607) 734-5212

Title VI Complaints

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving federal financial assistance. The Federal Transit Administration requires C TRAN to use nondiscriminatory practices in bus service.

If you believe you or others:

      • have been discriminated against due to race, color, or national origin
      • have been excluded from participation in or denied the benefits
      • have been subject to discrimination under any C TRAN service, program, or activity

You have the right to register a Title VI complaint by writing to or calling:

Tina Hager, Transit Specialist, Chemung County Planning Department
400 East Church Street, Elmira, New York 14901
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. Phone: 607-737-5560

Title VI Downloads

Employment @ First Transit

Chemung County contracts for and oversees the operation of C TRAN, its public transit system, and First Transit has been Chemung County’s private transportation operator for many years. First Transit would like to acknowledge and thank our fine professional staff of Bus Operators, Maintenance Employees, Dispatchers, Office Staff, Supervisors, and Managers for their hard work and years of dedicated service.

First Transit is the nation’s leading bus transportation provider. Our core values of safety and customer service are at the heart of everything we do. As part of FirstGroup, the world’s leading transportation corporation, safety underpins everything we do. Our innovative programs provide the strictest standards of employee training and best practices to reduce accidents and injuries.

Customer service, like safety, is crucial to the way we do business. We provide cost-effective and high quality service backed up by the best practices we’ve learned from five decades as an industry leader. Visit the First Transit website.

Your Opinion Matters

What is the best way for C TRAN

to communicate with riders?

media (television, radio, newspaper)
734-5211 customer service line
post public notices on the bus and at transfer centers
» Go to poll »
5 Votes left