CONTACT C TRAN
For schedules and route information, Access Chemung (curb to curb) service, fare and pass information, lost and found items, travel training, suggestions, comments, and complaints:
C TRAN Customer Service Department: (607) 734-5211
FAX Number: (607) 734-5207
For employment and advertising opportunities
1201 Clemens Center Parkway, Elmira, NY 14901
Monday - Friday, 8:00 AM - 5:00 PM
C TRAN Administrative Office: (607) 734-5212
Title VI Complaints
Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving federal financial assistance. The Federal Transit Administration requires Chemung County Transit to use nondiscriminatory practices in bus service.
If you believe you or others:
- have been discriminated against due to race, color, or national origin
- have been excluded from participation in or denied the benefits
- have been subject to discrimination under any Chemung County Transit service, program, or activity
You have the right to register a Title VI complaint by writing to or calling:
Tina Hager, Transit Specialist
Chemung County Planning Department
400 East Church Street, Elmira, New York 14901
Phone Number for Customer Service and transit questions: 607-734-5211
Chemung County, through its Transit Title VI Coordinator, will respond in writing to the person filing a Title VI complaint within 5 business days. If Chemung County's investigation determines that the complaint is determined to involve discrimination covered by title VI, within twenty working days a report on the complaint will be completed and mailed to the complainant. The report will document the violation, the actions that will be taken to comply with the provisions of Title VI, and the County's appeal procedure.
Also, you have the right to file your Title VI complaint directly with the Federal Transit Administration within 180 days of the alleged event. Contact USDOT Federal Transit Administration, Region II, Regional Civil Rights Officer, One Bowling Green, Room 429, New York, NY 10004-1415.
Title VI Downloads
Employment @ First Transit
Chemung County contracts for and oversees the operation of C TRAN, its public transit system, and First Transit has been Chemung County’s private transportation operator for many years. First Transit would like to acknowledge and thank our fine professional staff of Bus Operators, Maintenance Employees, Dispatchers, Office Staff, Supervisors, and Managers for their hard work and years of dedicated service.
First Transit is the nation’s leading bus transportation provider. Our core values of safety and customer service are at the heart of everything we do. As part of FirstGroup, the world’s leading transportation corporation, safety underpins everything we do. Our innovative programs provide the strictest standards of employee training and best practices to reduce accidents and injuries.
Customer service, like safety, is crucial to the way we do business. We provide cost-effective and high quality service backed up by the best practices we’ve learned from five decades as an industry leader. Visit the First Transit website.