C TRAN strives to make riding the bus convenient, affordable, and accessible for our passengers.


Holiday Service Schedule

C TRAN buses do NOT operate on New Year's Day, Easter Sunday, Thanksgiving Day, and Christmas Day.  Limited service (routes #9, #7, and #12) is provided on Memorial Day, Independence Day, and Labor Day.

Seniors (age 60+)

Seniors who are 60 years of age or older qualify for reduced fare with photo I.D. or Services ImageMedicare card when boarding with cash.

Customers may purchase a personalized photo Reduced Fare SmartTAP Reloadable Card for $5 (card lifespan of 8-10/yrs) at the Administrative Office and fare can be loaded at all SmartTAP sales locations. 

Seniors ride free on all local city routes on Mondays. Proof of age is required at boarding. 

Persons (under age 60) with a Disability

Customers who have a disability, who are under 60 years of age must provide C TRAN with an original letter from a qualified health care physician stating that you are disabled or an appropriate social services award letter. Disability status must be renewed at least every 3/yrs and there is a processing fee of $2.

Cash customers must obtain a C TRAN Reduced Fare I.D. Card. Cards may be purchased at the C TRAN Office, 1201 Clemens Center Parkway, Elmira, NY.  The cost of the card is $2 and will be valid for up to 3 years. Persons boarding using cash with qualifying Reduced Fare I.D. cards must show the I.D. Card and proof of identify and when boarding.

Another option for customers is to purchase a personalized (photo) electronic Reduced Fare SmartTAP Reloadable Card.  Cards can be purchased for $5 at the Administrative Office and fare can be loaded at all of our sales locations. Customers must obtain their new Reloadable Card by providing an "active" C TRAN Reduced Fare I.D. Card and photo identification or if expired or new to the system must provide a current qualifying letter.  Reloadable cards have a lifespan of 8-10/yrs, however disability status must be renewed at least every 3/yrs and there is a processing fee of $2. 

Agencies are encouraged to contact the C TRAN Administrative Office for SmartTAP assistance.

Youth 

Children 5 years and under ride free if they are accompanied by an adult (limit 3 children per adult).  Youth ages 6-18 can ride at reduced fare rates. High School Students must show photo High School I.D. for proof of age. College I.D.s are not accepted.

Access Chemung

Access Chemung is a private pay option for curb to curb bus service connecting seniors (60 and older) or a person with disability with wheelchair accessible transportation to employment and non-Medicaid medical appointments.*  You must be an approved applicant to utilize this service.  

Cost: The fare is $15 each way and service will be provided by a wheelchair accessible bus.  If you do not require accessible transportation, there are other services such as taxi, which may be a more economical option.

Service Area: Service is provided within Chemung County and to Robert Packer Hospital or Corning Hospital. Service is curb to curb, and there is no additional charge for an aide or family member who may be accompanying you for your appointment.

Service Days/Times: Reservations are requested 3 days in advance, but not later than 2 PM the day prior to the needed ride. Service hours are: Monday – Friday 5:30 AM-8:30 PM. Reservations may be made from 8:00 AM-4:00 PM. A time will be set to pick-up for your return trip; however, if you are finished early or late, call 734-5211 to adjust your pick up time.

How the Access Chemung Program Exists Today: This transportation option was developed to fill a gap in service identified by residents and the Chemung County Coordinated Transportation Committee.  Accessible transportation is difficult for people who do not live on bus routes or are not covered by Medicaid to access critical medical care.  Current accessible transportation can be more expensive and this service is intended to be an additional accessible transportation option.

* Some restrictions apply.  Call (607) 378-1004 for details.

On Request Stop Service

On selected routes, places such as nursing and/or health care facilities, schools, apartment complexes, and other institutions have been established as "on request" stops. To use the On Request Stop Service, riders can either direct their request to the Bus Operator upon boarding the bus for their trip or by calling Customer Service at 607-734-5211. Phone requests must be made two (2) hours in advance.

Route Deviation Service Program

If you are a person living within 3/4 of a mile of a bus route, you may qualify for curbside service through the Route Deviation Program. The fare is double the regular fixed route fare, and only cash for the deviation is accepted. To schedule a Route Deviation trip, call Customer Service at (607) 734-5211 between 8:00 a.m. and 5:00 p.m. For next day service, your request must be made by 5:00 p.m. the previous day. Route Deviation is NOT provided to the following commuter routes: #10 Elmira-Owego, #20 Elmira-Corning and #30 Elmira-Ithaca.

Route and Stop Announcements

The Americans with Disabilities Act of 1990 (ADA) requires the announcement of all time points, transfer points, and points that service more than one route. C TRAN Bus Operators will announce all such time points and transfer points listed on public schedules approximately 1/2 block in advance.

 

 

C TRAN Service information in Espanol

Back of Schedule in Spanish


 

 Riders seeking more information should call the C TRAN customer information line at 607 734-5211Ride C Tran Image

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