FAQs

CTRAN buses do NOT operate on New Year’s Day, Easter Sunday, Thanksgiving Day, and Christmas Day. Limited service (routes #9, #7, and #12) is provided on Memorial Day, Independence Day, and Labor Day.

Yes, there are 4 trips per day from Elmira to Robert Packer Hospital in Sayre, PA. Buses leave Elmira at 6:35 a.m., 11 a.m., 12:45 p.m. and 4:10 p.m. From Owego County Offices, buses leave at 8:30 a.m., 12:55 p.m. and 2:40 p.m. See Route #10 Elmira-Owego for more detail.

No, pets are not allowed on the bus. Service animals are permitted.

CTRAN offers the convenience of an on-request stop or “flag stop” system. This means you may flag the bus anywhere along the route, and the driver will pull over at the closest, safe area. Please be obvious if you would like the driver to pull over by waving your arms or your CTRAN bus pass and looking directly at the driver. To find a route and its schedule, please visit our Routes page.

At least three days prior to your anticipated appointment, you will want to call MedicalAnswering Service (MAS) at 1-855-733-9399. When participating in the Medicaid transportation program, it is your responsibility to utilize the same means of transportation that you would use for your regular daily activities. Most medical facilities are accessible by our fixed route service, and MAS will be happy to send you transit tickets or a bus pass for your trip. We will help you use the bus schedule if needed.

CTRAN offers a service called Access Chemung which is available to transport seniors and people with disabilities to employment or non-Medicaid medical appointments. See our Access Chemung page for more information.

You must confirm with your transportation provider before the day your ride is scheduled. This will ensure that your trip is scheduled and that your trip is still needed. When you call to confirm the trip, you will receive an estimated time for pickup and return. You may confirm rides with CTRAN Dial-A-Ride at (607) 734-5211.

If you or someone from the medical office calls us as soon as possible, we will try to reschedule your return ride. We expect that you will keep your transportation appointment. If you let us know in advance that you need to cancel the trip, you will remain in good standing so that future trips may be scheduled. If you fail to cancel an unneeded trip, the following actions will be taken:

• One No Show: You will receive a warning letter.
• Two No Shows: If the two no-shows happen within two months, you will need to schedule a meeting with your DSS caseworker to review transportation procedures. Call the Department of Social Services at (607) 737-5360. You will receive information on the Fair Hearing process.