CONTACT US


For schedules and route information, Access Chemung (curb to curb) service, fare and pass information, lost and found items, travel training, suggestions, comments, and complaints:
First Transit staff participate in Passenger Appreciation Night at the Elmira Jackals

C TRAN Customer Service Department:Leaving this site

Call: (607) 734-5211

Fax #: (607) 734-5207

 

 

 

 

For employment or advertising opportunities, contact:

C TRAN Administrative Office

1201 Clemens Center Parkway, Elmira, NY 14901

Monday - Friday, 8:00 AM - 5:00 PM

(607) 734-5212


 Title VI Complaints/ADA The Americans with Disabilities Act

 


 Notifying the Public of Rights under Title VI and the ADA

(Denuncias de Título VI y ADA)

 


 

CTRAN operates its programs and services without regard to race, color, and national origin, in accordance with Title VI of the Civil Rights Act of 1964, and for persons with disabilities under the Americans with Disabilities Act of 1990. Any person who believes they have been aggrieved by any unlawful discriminatory practice under Title VI or the ADA may file a complaint with the Chemung County Transit System - CTRAN.

For more information on the Chemung County Transit program and the obligations and procedures to file a complaint, contact the Chemung County Transit Manager at 607-737-5560, email  This email address is being protected from spambots. You need JavaScript enabled to view it. , or visit our office at Chemung County Planning Department, 150 Lake Street, Elmira, NY 14901.

Visit www.ridectran.com for more information on how to contact Chemung County Transit and to learn about Title VI.

If you believe you or others:

  • have been discriminated against due to race, color, or national origin
  • have been excluded from participation in or denied the benefits because of that discrimination
  • have been subject to discrimination under any C TRAN service, program, or activity

A complainant may file a complaint directly with the Chemung County Title VI Coordinator by following the complaint procedures, which are also found on the agency’s website.

In addition to the complaint process at Chemung County Transit, individuals and organizations may also file a complaint by completing a Federal Transit Administration (FTA) Office of Civil Rights complaint form and submit directly to the FTA and/or New York State Department of Transportation (NYSDOT). Complaints should be signed and include contact information and should be sent to Chemung County and to:

Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor - TCR
1200 New Jersey Avenue, SE
Washington, DC 20590

Request for Reasonable Modifications: C TRAN will make reasonable modifications to its policies, practices or procedures when requested to do so by individuals with disabilities when such accommodations are necessary to avoid discrimination on the basis of disability.  Requests for accommodations will be considered on a case-by-case basis and may be denied if: 

Granting the request would fundamentally alter the nature of the authority's service, programs, or activities;

Granting the request could create a direct threat to the health or safety of others;

Without such modification, the individual with a disability is otherwise able to fully use the authority's services, programs, or activities for their intended purpose.  

 


Title VI and ADA Downloads

 

*Accessible formats are available upon request


Employment at Transdev

  

Chemung County contracts for and oversees the operation of C TRAN, its public transit system, and Transdev is the new Chemung County’s private transportation operator. Transdev would like to acknowledge and thank our fine professional staff of Bus Operators, Maintenance Employees, Dispatchers, Office Staff, Supervisors, and Managers for their hard work and years of dedicated service.


Transdev is the nation’s leading bus transportation provider. Our core values of safety and customer service are at the heart of everything we do. As part of Transdev, the world’s leading transportation corporation, safety underpins everything we do. Our innovative programs provide the strictest standards of employee training and best practices to reduce accidents and injuries.

Customer service, like safety, is crucial to the way we do business. We provide cost-effective and high quality service backed up by the best practices we’ve learned from five decades as an industry leader. Visit the Transdev website.

If you are interested in applying for a job at CTran visit https://transdevna.jobs/ for opportunities to join our family.


Your Opinion Matters

What is the best way for C TRAN

to communicate with riders?

1
400
website
2
256
734-5211 customer service line
3
254
media (television, radio, newspaper)
4
231
post public notices on the bus and at transfer centers
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